How long until I get my refund?

When you return your items to us, It can take up to 10 days for us to receive the package, depending on how they are shipped.

We strongly recommend using services such as UPS, FedEx, Certified mail or another method, where you receive a shipping slip that can be used as proof of delivery.

You are responsible for the shipping costs to return an item.
*As a marketplace, items may come from different locations. The customer is responsible for returning items back to the respective supplier. 

  • Please allow up to 7-10 business days once received at our warehouse to fully process your return.
    If the item was shipped to you in a box, please return it in a box. If you do not have the original box, please use a sturdy box to prevent in transit damage to the item. We are not responsible for damage to products in transit back to store. 
  • Final sale items are always noted in their respective pages. Items in the Clearance category are considered final sale and are all final and non-returnable. 
  • We reserve the right to refuse a refund if the conditions of the items are not satisfactory. 
Brayola does not confirm receipt of a return. We will, however, send an email confirmation of your refund when it is processed.
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